Terms of Service

Last Revision: 5 March 2023

Introduction

This terms of service agreement (the “Terms of Service”) governs the terms and conditions under which Nordblade Ltd DBA CITRUSNODE ("CitrusNode") will provide hosting products and services (the “Products and Services”) to Customer (defined below) described in the order form submitted in connection with these Terms of Service (the “Order Form”). For purposes of these Terms of Service, “Customer” shall mean the entity, or if being purchased by an individual, the individual executing this online transaction via click wrap agreement..

By using services rendered by CitrusNode, you automatically agree, without exception, to all clauses listed within the TOS. If you do not agree, you must cease use of the service immediately.

We reserve the right to terminate any service offered to you, at any time and for any reason, without a commitment to providing a refund or other forms of compensation.

We reserve the right to update or modify any part of the TOS, at any time, without prior notice. It is your responsibility to periodically review the TOS and update yourself with the changing provisions. You will be notified of any changes within the TOS by the "Last Revision:" section at the start of this page.

You must be thirteen ("13") years of age or older to use service rendered by CitrusNode. If you are above the age of thirteen ("13") but under the age of eighteen ("18"), you warrant that your parent or legal guardian has given you permission to use the services rendered by CitrusNode. You represent that you are fully eligible to agree to the TOS. If you are not eligible, you note that your relevant parent or guardian has given you explicit permission in writing to enter in and agree to the TOS. We may choose to request proof at this time.

You must not use your service to carry out any actions that would be deemed iillegal in the United Kingdom, or your country of residence.

Minecraft Hosting

By purchasing a Minecraft server from our website, you agree to Mojang's End User License Agreement.

If your Minecraft server service provided by CitrusNode is found to be in violation of Mojang Studios End User License Agreement, it may be suspended without notice until the violating content has been removed from the Minecraft server. We may, at our discretion, notify Mojang of such a breach.

Some services provided by us are not explicitly limited by bandwidth or disk space, however we do have restrictions on this known as 'soft limits'.

Disk space is 'unlimited' or 'unmetered' for the purpose of storing material related to your service.

The services are advertised and provided with specifications of a described caliber, said caliber is a hard or soft-capped maximum, and is not expected to be reached at all times. If a service reaches the maximum over 95% of its billing period, or anything reasonably judged as “Excessive” by the Provider, may said service be suspended or further limited.

If your service is using an excessive amount of disk space, we may thoroughly investigate your storage. If you are found to be using excessive disk space for material not related to your service, we will send warnings via email. If you do not fix the problem, we will start deleting files irrelevant to your service.

Additionally, but not limited to, are these following utilizations of the services to be prohibited; i. Cryptomining, Excessive or not, algorithm hashing. ii. Tor exists or applications related with the Tor and .onion platforms. iii. Pornography of any kind.

Exceeding any terms of our Fair Use Policy may result in the infringing files being automatically removed or the suspension of your service.

Game Hosting

By purchasing a game server you agree to the respective term's of said game.

If your game server service provided by CitrusNode is found to be in violation of said games terms, it may be suspended without notice until the violating content has been removed from the server. We may, at our discretion, notify the developers of such a breach.

Some services provided by us are not explicitly limited by bandwidth or disk space, however we do have restrictions on this known as 'soft limits'.

Disk space is 'unlimited' or 'unmetered' for the purpose of storing material related to your service.

The services are advertised and provided with specifications of a described caliber, said caliber is a hard or soft-capped maximum, and is not expected to be reached at all times. If a service reaches the maximum over 95% of its billing period, or anything reasonably judged as “Excessive” by the Provider, may said service be suspended or further limited.

If your service is using an excessive amount of disk space, we may thoroughly investigate your storage. If you are found to be using excessive disk space for material not related to your service, we will send warnings via email. If you do not fix the problem, we will start deleting files irrelevant to your service.

Additionally, but not limited to, are these following utilizations of the services to be prohibited; i. Cryptomining, Excessive or not, algorithm hashing. ii. Tor exists or applications related with the Tor and .onion platforms. iii. Pornography of any kind.

Exceeding any terms of our Fair Use Policy may result in the infringing files being automatically removed or the suspension of your service.

Discord Bot Hosting

By purchasing a Discord Bot Hosting package from our website, you agree to Discord's Terms of Service.

If your Discord Bot service provided by CitrusNode is found to be in violation of Discord's Terms of Service, it may be suspended without notice until the violating content has been removed from the Discord bot service. We may, at our discretion, notify Discord of such a breach.

One application can be hosted per package. If you're found to be in violation of this, services may be suspended without notice until the violating content has been removed from the Discord Bot service.

Some services provided by us are not explicitly limited by bandwidth or disk space, however we do have restrictions on this known as 'soft limits'.

Disk space is 'unlimited' or 'unmetered' for the purpose of storing material related to your service.

The services are advertised and provided with specifications of a described caliber, said caliber is a hard or soft-capped maximum, and is not expected to be reached at all times. If a service reaches the maximum over 95% of its billing period, or anything reasonably judged as “Excessive” by the Provider, may said service be suspended or further limited.

If your service is using an excessive amount of disk space, we may thoroughly investigate your storage. If you are found to be using excessive disk space for material not related to your service, we will send warnings via email. If you do not fix the problem, we will start deleting files irrelevant to your service.

Additionally, but not limited to, are these following utilizations of the services to be prohibited; i. Cryptomining, Excessive or not, algorithm hashing. ii. Tor exists or applications related with the Tor and .onion platforms. iii. Pornography of any kind.

Exceeding any terms of our Fair Use Policy may result in the infringing files being automatically removed or the suspension of your service.

Security

You must not share your account details with any other individual or organisation. As you are prevented from sharing account details, CitrusNode will hold you responsible for any actions carried out by your account that violates the TOS. As a result, you will be penalised for any violations caused by your account.

If your account has been breached but you fail to report it to CitrusNode, we may suspend or terminate your service and bar you from ordering services from CitrusNode in the indefinite future. Further, you must not use your services to exploit flaws in CitrusNode’s software or hardware, or the software or hardware of other internet services.

All flaws and potential exploits within CitrusNode’s hardware or software must be reported via a ticket in the billing panel upon discovery.

Payment

Your services will not be activated by CitrusNode until the first payment is successfully received by us. Further, if you do not renew your service before the stated expiration date, your service will be suspended automatically until a payment is made. Following thirty (30) days without payment, your service will be terminated, and all the associated files will be removed from our servers.

Refund Policy

All refund requests must be made via a ticket on our billing panel. When requesting such a refund, you must be logged into the appropriate client account. Failure to log into your client account when submitting a refund request will result in the request being denied on security grounds. Our support team will then ask you to login and resubmit the request, granting you an additional 24 hours to do so.

Payments for the renewal of a service, addons for services you purchase, and management packs cannot be refunded under any circumstances. Account credits are non-refundable and non-withdrawable.

All refunds will be provided as CitrusNode credit or sent via the original payment method. This is at the discretion of our support team or management team. Upon the refund of a payment, all related services will be immediately terminated, and the associated files removed from our servers.

Subject to the various conditions below, CitrusNode can provide a refund within the first twenty-four ("24") hours of ordering a new service.

Refunds for services are available within the first twenty-four ("24") hours of a monthly or quarterly plan commencing. The twenty-four ("24") hour time period commences at the time of order and ceases when the cancellation request is submitted. Beyond this period, refunds are given solely at our discretion. Upon submitting a refund request, our support team may seek to assist you in solving any issues you have with the service before issuing a refund. You are required to submit a valid reason for the refund request, although the reason provided does not affect your eligibility to claim a refund under this policy.

When our support team receives a refund request, they will seek confirmation from yourself to process the refund before it is issued. If you fail to confirm your continued desire to seek a refund within fourty-eight ("48") hours of our communication, you will no longer be able to request a refund under this policy.

This policy only covers the first twenty-four ("24") hours after a new service commences and is only extended to a single transaction per client account. Further payments to renew, upgrade or purchase add-ons for the existing service are not eligible under this policy.

Chargebacks or payment disputes on any payment processor or platform will result in a loss of eligibility for a refund under this policy.

Should you retract a refund request or fail to confirm such a request, the request will be treated as void and no refund will be issued. A new refund request can be submitted following this but will be treated independently of the void request and will follow the terms as outlined above.

Clients who are found to be creating multiple client accounts to claim a refund under this policy will be automatically excluded from the policy.

Disputes

Chargebacks or payment disputes on any payment processor or platform will result in an immediate account suspension, including the suspension of all your CitrusNode services. Should a dispute be opened on any payment, refunds will be provided at the discretion of our staff in line with our refunds policy.

Fraudulency

“Fraudulency” or “Fraudulent Activity” within the Provider’s network, on its services or by unauthorized utilization of its property is prohibited. Fraudulency may be described as anything of the Provider word but is generally a form of utilization which is illicit, illegal and/or made with bad intent and or faith.

The services are provided for their described utilization purpose, one shall only utilize said service for said purpose, and shall not in any case attempt to utilize the services for Fraudulent Activities.

Overpayments

CitrusNode understands and accepts that overpayments and accidental payments can occur, and we will work with you constructively to rectify the issue.

A payment made by the user is not an “accidental” payment, and a refund of this type is subject to the conditions under the “Refund Policy”.

We will treat a payment as accidental when a payment is made by a client, but where the payment was not due nor requested by CitrusNode. If the client completed a payment multiple times for the same invoice or service, we would treat this as an overpayment and work with you to rectify this.

Following an overpayment or accidental payment, a refund can be offered to you under certain conditions. The refund request must be made via a ticket from a logged-in account in our billing panel. The request must be made within seven ("7") days of an overpayment or accidental payment. Overpayments are automatically converted into credits by our system, so we cannot offer refunds where you have already used the automatic credits. Should multiple overpayments have been made, only payments made within the past thirty ("30") days at the time of the ticket being handled by our support team can be refunded.

When requesting a refund for an overpayment or accidental payment, please ensure that you make clear the payment method used to make the overpayment/accidental payment, as well as the date that the payment was processed.

Cancellations

If you no longer wish to continue your service, you must submit a formal cancellation request for the service in the client area.

As we do not have access to the client's PayPal account, we can not and will not be responsible for any incidental payments made from using the automatic payment subscription service.

Affiliates

Affiliate financial withdrawals can be made by any of our supported payment methods (including account credit). You must not click your own affiliate link to increase your credit balance.

Advertising your affiliate link on websites is only permitted if the website requires user registration and displays that the author or user who posted the affiliate link is yourself.

We may, at any time, investigate your affiliate account to ensure all terms outlined are being followed. This may include asking you various questions which require an answer from yourself before a withdrawal is permitted. Failure to answer these questions, or should you provide incorrect/untruthful answers, may result in the removal of your affiliate account and/or the closure of your affiliate account.

Any attempts to exploit the affiliate system or violate these terms may result in the removal of your affiliate balance, your eligibility to withdraw your affiliate balance, and/or the closure of your account.

Privacy

Solely for security purposes, the CitrusNode website stores access logs with details for every visitor, including information such as your browser details and your internet-protocol ("IP") address.

The CitrusNode website utilises cookies, small pieces of information stored on your computer, for our Client Area (Billing), and Control Panel(s). Whilst you are permitted to disable and delete these cookies in your browser, they may be necessary for certain aspects of the CitrusNode website to work as intended.

Personal details provided through our billing system are held on our system until the account is closed. We will only make these details available to the CitrusNode management and support team, used for the sole purpose of fulfilling orders and providing appropriate support. If you would like to request your account to be closed, please contact our support team via a ticket.

Formal Enquiries

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: [email protected]
Mailing Address:
Nordblade, Ltd
21a Molesworth Street
Wadebridge, England PL27 7DD